Digital Convenience for Transparent Customer Service
ACFL Saheli App is a customer-focused digital platform designed to bring loan-related information, repayment updates, and branch support closer to our customers. Built with the objective of improving transparency, convenience, and digital financial awareness, the app enables customers to access important loan information anytime and anywhere.
Through ACFL Saheli, customers can view their loan account details, repayment history, outstanding amount, upcoming repayment date, and loan application status on a single digital platform. The app also enables customers to request a new loan, access branch official contact details, and locate their branch through Google Maps.
Key Features
- One-touch access to loan account details
- Payment and transaction history
- Next scheduled repayment date
- Principal outstanding and interest balance
- Outstanding loan amount
- New loan request option
- Loan application status
- Branch official contact details
- Branch location through Google Maps
- Multiple language support including Hindi
Saheli App Purpose
To provide customers with easy, transparent, and real-time access to their loan information and service-related support through a simple digital platform.
Customer Benefits
- Easy access to loan information
- Reduced dependency on branch visits for basic updates
- Better repayment awareness
- Improved transparency in loan servicing
- Digital financial literacy and confidence
- Faster access to branch-level support
- Convenient and customer-friendly experience
Impact
- Strengthened customer transparency
- Improved digital service delivery
- Enhanced customer convenience
- Greater financial awareness
- Better communication between ACFL and customers
- Support for digital financial inclusion
Result
ACFL Saheli App strengthens ACFL’s commitment to customer empowerment through technology. It brings transparency, convenience, and digital access into the hands of customers, helping them stay informed, confident, and connected throughout their loan journey.
